Frequently Asked Questions

SHIPPING & DELIVERY


How long does delivery take?
Every effort is made to despatch promptly - Usually occurs within 48 hours (working days) Tracking is provided for all parcels. Please note that we are unable to guarantee stock or delivery timeframes resulting from sudden changes in demand and freight network delays beyond our control.
Can I collect my order?
Online Shop Orders cannot be collected. (Orders must be placed online and Free Shipping applies to orders over $150.00. Sign upfor a 5% discounton your first online purchase.

Group Event & Fundraisers Booked orders can be collected by prior arrangement. Email for more details
How much does shipping cost?
Online Shop Within Australia: $10.00 (Free Shipping over $150.00)
New Zealand: $30.00 flat rate

Group Event & Fundraisers Australia wide $50.00 flat rate
If I order now will it last til Christmas?
Products being shipped now have a Best Before date of 2023. So perfect for Christmas and well beyond.

INGREDIENTS & KITS


What vegetable oil is in your products?
At Gingerbread Folk, the vegetable oil is made from coconut and canola oil. The canola component is Australian and GMO free. Please note our products do not contain Palm Oil
What ingredients are in your Royal Icing?
Our Royal Icing is a highly unique totally egg-free product. I am happy to advise that it is 100% all natural and contains pure icing sugar and traces of soy.
Are your gingerbread house kits vegan?
Yes they are!
Do you use nuts in your factory?
We do not use nuts in our kitchens nor on our machinery.
Do you have dedicated gluten free machinery?
Product is made on the same machinery that is used for non-gluten free, however we are pleased to let you know that we have strict cleaning procedures in place, and gluten free batches are periodically sent for analysis to ensure our standard is maintained.
Do your products contain eggs?
We are very proud of that. We are a completely egg free kitchen. We have created a unique, all-natural and egg-free Royal i=Icing that is very strong and fast drying to hold your gingerbread houses up!
Do your kits come with instructions?
Instructions for assembly of the gingerbread houses are included in each package and our Gingerbread Folk house kits are known for their ease of assembly. We also provide a demonstration video that can be shown at your event. (available for download after booking, from our exclusive members’ resources Friends of Gingerbread Folk . Here you’ll find helpful material to assist promoting your sales drive/event to make it a great success.
Do you supply lollies?
Yes we offer a convenient 350g preportioned pack of high quality that can be sent home for Sales Drives or placed at a setting for an event. (Covid safe!) It’s an optional extra – And wow It’s GLUTEN FREE & VEGAN too!
What size are your houses?
Assembled gingerbread houses are approx 16cm (h) x 15cm (w) x 12cm (d).

GENERAL


How do I find out more about holding a gingerbread house making event?
Click here for all the details
How do we fundraise with your gingerbread house kits?
Click here for all the details
How can I buy wholesale?
Click here for all the details
What corporate gift options do you have?
Click here for all the details
Could you donate product to my school/charity?
We do donate to children’s, animal and environmental charities. We review this at the beginning of each year.
Where can I buy your products?
Check our stockist locator on our website or call our distributor Gourmet Brands on 03 5277 2775 who will be happy to assist with directing you to your nearest retailer. MYER stocks our range at Christmas time too!