Delivery
We aim to dispatch within 1-2 business days, or select 'Priority' at checkout to go straight to front of queue. Dispatch time refers to the period between placing your order and it leaving our warehouse.
Tracking is provided for all orders. After dispatch, delivery time is estimated at 1-7 business days depending on your location. Express services ship with the speediest service available. For International destinations please allow a little more time as per table below.
Please note that we are unable to guarantee delivery timeframes resulting from sudden changes in demand or freight network delays beyond our control eg unforeseen events such as fire, flood, Covid. Late delivery does not entitle cancellation of an order.
The last day for orders to be shipped in 2025 is 18th December. All orders placed after that date will be shipped from 2nd January 2026.
We regret returns and refunds on our food items are not possible on Sale items, or for change of mind. Of course contact us if there is any other issue with your order.
SHIPPING RATES WITHIN AUSTRALIA
Online Store
Free Shipping on orders over $100.00
Standard Shipping $12.00
Dispatch within 1-2 business days, via Standard service
Express $20.00
Dispatch within 1-2 business days, via Express service
Priority $35.00
Bump to front of queue for faster processing, dispatch next business day via Express service
Group Events
$69.00 flat rate Australia wide
SHIPPING RATES - INTERNATIONAL
Orders are shipped via DHL Express International, and tracking is provided. Shipping fees are outlined below.
| Delivery Type | Order Value | Delivery Charge | Estimated Delivery Time |
|---|---|---|---|
| New Zealand (NZD) | $0.00 - $100.00 | $29.00 | 2-5 business days |
| $100.01+ | $49.00 | ||
| United States (USD) | $0.00 - $75.00 | $40.00 | 3-6 business days |
| $75.01+ | $65.00 | ||
| United Kingdom (GBP) | £0.00 - £50.00 | £29.00 | 4-6 business days |
| £50.01+ | £49.00 | ||
| France, Germany, Ireland
Italy, Spain, The Netherlands (EUR) | €0.00 - €50.00 | €32.00 | 7-12 business days |
| €50.01+ | €52.00 | ||
| Poland (PLN) | zł0.00 - zł250.00 | zł199.00 | 7-10 business days |
| zł250.01+ | zł299.00 | ||
| Hong Kong (HKD) | $0.00 - $100.00 | $45.00 | 3-6 business days |
| $100.01+ | $85.00 | ||
| Singapore (SGD) | $0.00 - $88.00 | $40.00 | 3-6 business days |
| $88.01+ | $85.00 | ||
| Philippines (PHP) | ₱0.00 - ₱1500.00 | ₱1400.00 | 5-10 business days |
| ₱1501.01+ | ₱2000.00 | ||
| Japan (JPY) | ¥0.00 - ¥9999.00 | ¥4999.00 | 4-11 business days |
| 9999.01+ | ¥9999.00 |
